(4.7 / 5)13+ Ratings

PlanetBeauty Reviews

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Overall Rating

4.7

13 Reviews

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About PlanetBeauty

Planet Beauty is an upscale beauty retailer founded in Newport Beach, California in 1992. It offers a wide range of professional beauty and personal care products, including makeup, skincare, haircare, and styling tools. The company is known for its commitment to education, with a rigorous training program for its beauty advisors, many of whom are licensed estheticians, hair stylists, or certified makeup artists. Planet Beauty operates both online through planetbeauty.com and in over 40 locations across California, providing a boutique experience centered around one-on-one time with knowledgeable beauty experts and exclusive brands.

PlanetBeauty Pros & Cons

Pros:

Wide Selection: Planet Beauty offers a vast range of beauty products, including various brands and price points, catering to diverse needs and budgets.
Competitive Pricing: The store is known for its competitive prices, often lower than other beauty retailers, and frequent sales and promotions.
Employee Benefits: Employees enjoy free products, in-store discounts of 30%, samples, educational classes, and a calm work environment.
Customer Satisfaction: Some customers report positive experiences with helpful staff and good customer service.

Cons:

Inconsistent Customer Service: Reports of unhelpful or unfriendly staff and inconsistent customer service experiences are common.
Authenticity Concerns: There are concerns about product authenticity, with some customers alleging the sale of counterfeit goods.
Return Issues: Customers have reported difficulties with returns or exchanges, adding complexity to the shopping experience.
Pay and Growth Issues: Employees have mentioned issues with pay, lack of growth opportunities, and poor communication from HR.

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PlanetBeauty Customer Reviews (13)

Ronald Lubin

Verified Buyer

Feb 13, 2025

Sebastian Christiansen

Verified Buyer

Feb 13, 2025

Florus Bizier

Verified Buyer

Feb 12, 2025

Erica Walsh

Verified Buyer

Feb 11, 2025

Harley Cook

Verified Buyer

Feb 11, 2025

Holly Hubbard

Verified Buyer

Feb 10, 2025

Laura Lucas

Verified Buyer

Feb 9, 2025

Bertha Jackson

Verified Buyer

Feb 9, 2025

Connie Bellamy

Verified Buyer

Feb 9, 2025

Simone Ostermann

Verified Buyer

Feb 9, 2025

PlanetBeauty Customer’s Q&A

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PlanetBeauty Features and Benefits

Key Features and Benefits of Planet Beauty:

Wide Range of Products: Offers over 20,000 professional beauty products in makeup, skincare, haircare, styling tools, bath, and fragrance.
Top Brands: Carries popular and niche beauty brands such as Kiehls, Smashbox, Obaji, Rene Furter, and Epicuren.
Email Subscription Discount: Subscribing to their email list gives you 15% off your next order.
Free Shipping: Free shipping on orders over $49.
Free 30-day Returns: Allows returns within 30 days with a free mailing label.
High Customer Satisfaction: Has an "A+" Better Business Bureau rating and excellent customer reviews.
Physical Store Locations: Over 40 brick-and-mortar locations across California.
Rewards Program: Earn points and exclusive rewards for frequent shoppers, with tiers like Bronze, Silver, and Gold offering increasing point multipliers.
Educational Training: Rigorous training programs for employees to ensure they are knowledgeable about the latest beauty trends and products.

These features and benefits make Planet Beauty a comprehensive and customer-friendly destination for all beauty needs.

PlanetBeauty Pricing

Planet Beauty offers a wide range of beauty products with competitive pricing. Here are some key points about their pricing:

Reasonable Prices: The prices on makeup products are very reasonable and similar to what you'd buy the same products for at a competing store.
Discounts and Promotions: They offer various discounts, including 15% off with email sign-up and occasional promotions like "Buy 1, Get 1 50% Off" on skincare items.
Free Shipping: Free shipping is offered on orders over $59.
Price Match Guarantee: They have a Price Match Guarantee, ensuring that customers can get the best price for their products.

For specific product prices, you can visit their website or check their customer reviews for detailed information on individual items.